Refund policy

3-Year Limited Warranty
All Solgrade panels carry a 3-year limited warranty against manufacturing defects in materials and workmanship, starting from the date of delivery. The warranty covers repair or replacement of defective components at Solgrade's discretion.

The warranty does not cover:

  • Normal wear items (fans, LED degradation within expected service life)
  • Damage from improper electrical installation, including operation on a circuit that does not meet the panel's specified electrical requirements
  • Damage from misuse, unauthorized modification, unauthorized repair attempts, or use outside the product's intended purpose
  • Cosmetic damage that does not affect function
  • Units with removed, altered, or illegible serial numbers
  • Damage from accident, transport by the customer, water, fire, or other conditions outside Solgrade's control

Warranty service requires proof of purchase and a valid RMA number issued by Solgrade prior to any return or repair. Unauthorized returns will not be accepted.

Trade Partners — Miami, New York City, Brooklyn, Queens
For trade partners in these markets who received free local delivery and installation:

  • Warranty claims are handled on-site where feasible; Solgrade's local team will assess the issue before any unit is removed or returned.
  • A defective unit confirmed under warranty will be repaired or replaced at no cost. Replacement is subject to inventory availability.
  • Return for reasons other than a warrantied defect (change of mind, order error, overstock) must be requested within 14 days of delivery, in original condition and packaging, and is subject to a 20% restocking fee plus return freight, unless the item is unopened and uninstalled.
  • Once a unit has been installed and used, it is not eligible for a non-defect return — only warranty service applies.

Retail (B2C) Customers

  • Non-defect returns must be requested within 14 days of delivery. The unit must be unused, in original packaging, and shipped at the customer's expense to Solgrade's designated return address; a 20% restocking fee applies.
  • Damage discovered upon delivery must be reported within 48 hours with photos; Solgrade will not accept liability for shipping damage reported after this window.
  • Used or installed units are covered by the warranty above only and are not eligible for refund.

General Terms

  • All sales are final once a unit has been installed or used, except where a manufacturing defect is confirmed under warranty.
  • Solgrade's maximum liability under this policy is limited to the repair, replacement, or refund of the purchase price of the defective unit — Solgrade is not liable for incidental, consequential, or business-interruption damages (lost bookings, lost revenue, etc.).
  • Refunds, when approved, are issued to the original payment method within 10 business days of the returned unit passing inspection.
  • Solgrade reserves the right to deny a claim where evidence indicates misuse, unauthorized modification, or failure to meet stated electrical requirements.
  • This policy is subject to renewal on December 31, 2026.